Medications Denial Information

If your Weight Management Medication was denied at the pharmacy, common reasons are:

1. A state approved Flyte Health provider did not prescribe this medication. Please enroll by visiting joinflyte.com/care-compass and filling out the application.
2. The Prior Authorization has not yet been processed. Please wait 5 business days and then call your pharmacy to attempt processing again. We do not recommend going to your pharmacy directly as there may be other issues delaying processing.
3. Refill too soon. You may be attempting to refill a prescription before you can. Please check your prescription label for the number of refills allowed and how long your supply should last before attempting to refill.

If these situations do not apply to you, please contact Caremark at 800-318-2572 for assistance.

Frequently Asked Questions Check your BMI  Complete Flyte application